Refund Policy

1. Eligibility for Refund

You may be eligible for a refund or replacement if:

• You received the wrong item(s)
• Your order arrived damaged or spoiled
• The item(s) delivered were not fresh or of acceptable quality
• You did not receive your order at all

Note: Perishable items must be reported within 12 hours of delivery for refund or replacement consideration.

2. Non-Refundable Items

We are unable to offer refunds on:

• Items not reported within the stated time frame
• Items that have been consumed or tampered with
• Personal preference (e.g., change of mind after delivery)

3. How to Request a Refund or Replacement

To initiate a refund or replacement, please:

• Contact us via WhatsApp, email, or phone within 12 hours of delivery
• Provide your order number and a clear photo/video of the item(s) in question
• Let us know if you prefer a refund or a replacement

We will review your request and respond within 24 hours.

4. Refund Processing

If approved:

• Refunds will be processed to your original payment method or bank account within 3–7 business days
• If you paid on delivery, we will initiate a transfer to your provided account details

5. Replacement Delivery

If you opt for a replacement:

• A fresh item will be sent at no additional cost
• Delivery will be arranged within 24–48 hours, depending on availability

6. Contact Us

If you have any concerns or would like to request a refund, please reach out to us:

• Email: support@soareasy.com
• Phone: +234 903 049 0833
• Address: Chika Eze Close, L&K Estate Lamgbasa - Addo, Ajah, Lagos State, Nigeria.
• WhatsApp: wa.me/2349030490833